Urgent: Competitor's Photo Showing on Google Business Profile

Dec 13, 2024, 8:53 PM

This needs to be escalated in the forum. I had a similar thread took several months to get resolved

Dec 13, 2024, 8:55 PM

Hi @claudia Can you give me any advice? Because… well, the only thing that comes to my mind is to start posting various photos there now, hoping that they might somehow overtake it.

Dec 13, 2024, 10:08 PM

I do not see it. All I see is the street view.

Dec 13, 2024, 10:09 PM

Dec 13, 2024, 10:10 PM

Hi @mika yeah i'm reaploading logo etc in a higher quality RIGHT NOW literally. Previous was super small etc so MAYBE for who knows reasons Google pick competitor. Just a wild guess.

Dec 13, 2024, 10:12 PM

I'm in US and didn't change location for the search FWIW. Google wanted to force me to the Project Management Institute which is well known here on search. Could have been some kind of entity issue.

Dec 13, 2024, 10:15 PM

@mika force? Can you clarify plz?

Dec 13, 2024, 10:24 PM

Localization of search to the US based entity from organic search. I had to add "dublin" to get it to recognize my intent.

Dec 13, 2024, 10:24 PM

Despite correct word order.

Dec 13, 2024, 10:26 PM

Thanks. Understood.

Dec 14, 2024, 6:27 AM

@sunlucenttrend from what I understand the issue can only be duplicated if I were to use a vpn and place myself in your area. It also only affects UK not us. Where are you located? I believe it’s a cache issue

Dec 14, 2024, 6:29 AM

Even if you replace the source of the photo it won’t fix itself. We tried that. It was pulling a image from the website and even after it was removed the wrong image stayed as the cover photo

Dec 14, 2024, 6:30 AM

Can you share location of where you are when the wrong logo appears?

Dec 14, 2024, 6:31 AM

Ireland only. Any other locations works as should be. Specifically Dublin to be precise.