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Tony Castillo
Tony Castillo
Mar 6, 2025, 7:49 AM
Hi folks, hoping this group has faced a problem like this before and can help me solve for it. A site I manage ranks great in Google, but Bing has chosen to hate it. ????
 
Every technical SEO tool and even Bing's own Live URL validation tool says it's error free. It's been a year long problem of trying to get Bing to not ignore the site and I don't have any ideas left, but maybe someone here has faced this before and has an idea I could try. I can only speculate that at one point Bing encountered something on the site it didn't like and sandboxed the domain.
Forwarded thread from another channel:
Dave Smart
Dave Smart
Mar 6, 2025, 8:59 AM
Yeah, seen this a couple of times, Bing doing bing things.
 
Solution is to raise a support request: <https://www.bing.com/webmasters/help/webmasters-support-24ab5ebf> and in both cases it was fixed in a couple of weeks, no real explanation.
Tony Castillo
Tony Castillo
Mar 6, 2025, 9:10 AM
Thanks @dave297 - will do that today and then let it ride.
Mika Lepistö
Mika Lepistö
Mar 6, 2025, 9:10 AM
Post back with result please.
Tony Castillo
Tony Castillo
Mar 6, 2025, 9:14 AM
Absolutely will.
Tony Castillo
Tony Castillo
Mar 6, 2025, 9:15 AM
This is where we're starting, no surprise ... ????
RP
RP
Mar 6, 2025, 2:28 PM
Great to get a future result on this, personally I find Bing support pretty good to be fair
Tony Castillo
Tony Castillo
Mar 6, 2025, 2:38 PM
@mr.rik.powell - is your goto method to use the Help Support form from Webmaster Tools?
Mark Williams-Cook
Mark Williams-Cook
Mar 6, 2025, 4:49 PM
Fixed this exact thing for someone last year. Needed to tweet some people at Bing. Then it magically appeared.
Tony Castillo
Tony Castillo
Mar 6, 2025, 7:04 PM
I was starting some research to see whose attention to get in that way. If you recall who you messaged, could you share @mark.cook
Mark Williams-Cook
Mark Williams-Cook
Mar 7, 2025, 3:22 AM
Will have a look for you
RP
RP
Mar 7, 2025, 6:37 AM
Yes. I have contacted them a few times.
JaQueen
JaQueen
Mar 7, 2025, 6:19 PM
On the bright-side, the before and after 90 day results on Bing are going to look GREAT in your portfolio ???? undefined (report me if the humor is too soon????)
Tony Castillo
Tony Castillo
Mar 7, 2025, 6:19 PM
Haha, @jmismarketing - I'll support you to spread more humor!
Tony Castillo
Tony Castillo
Mar 17, 2025, 6:40 AM
Let's call it 11 days later, recovery of some kind is starting to occur!
Tony Castillo
Tony Castillo
Mar 17, 2025, 6:40 AM
I've been checking daily
Tony Castillo
Tony Castillo
Mar 17, 2025, 6:41 AM
For folk keep tracking, I submitted the support request through Bing Webmaster Tools the day I posted this, with details. I even replied to the email confirmation with further notes, but got a reply that said "undeliverable" so unlikely that had any effect
RP
RP
Mar 18, 2025, 5:37 AM
That's annoying,.I'll dig out the email addy I have for them