One obvious answer from my perspective is that people are doing more local searches via AI Mode and ChatGPT. I know I have - though when I REALLY want to get answers about something somewhere near me, I'm still going back to Google Maps, searching a region, moving the map around, reading reviews, etc - same as I have for the last decade+.
What's changed for me, and for some people I know, is that I'm ALSO checking AI Mode, Gemini, ChatGPT and so on. I'm often starting there: “what are the top companies that can install a quality fireplace insert in the Portland area. Please check user reviews” type thing, then going over and confirming that via Google Maps. I often spend more time on Google than in the LLM session, and I bounce back and forth.
As soon as I get better results consistently from chat I will stop doing the “confirm on Google Maps” step. But IME it is not there yet, and I'm a heavy user.
I also have watched my wife and teen kids do something similar, just a little slower adoption, so I do think it's something a portion of the general population is doing.
Oh also: because of LLMs I'm seeing alt review sites becoming WAY more important. I'm talking Clutch, DesignRush, goodfirms, semrush directory, upcity (defunct but still cited), Psychology Today profiles, even yelp and birdeye. Massive # of citations and thus impact.
What are other people seeing?