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Ask Me Anything with
Adrienne Kmetz

AK Consulting

Ask me Anything with Adrienne Kmetz

27 Feb 2025 9:30 AM MST

Adrienne Kmetz, blew us away with her content, and team building smarts during our Ask me anything. She describes herself as a senior inhouse marketing leader with 19 years of experience being “employee #1”, building growth strategy and high-volume content operations.
Noah
@adrienne.kmetz I know I’m early, but I’m on … like … vacation and I’ve got to get … uhm … skiing.
• What kinds of dogs do you have and can you share pics?
• Your intro mentioned innovation. Tell me more about what that is looking like for the teams you’re working with.
• I’d love to learn what you’re thinking about what the near term outlook looks like for content teams.
• I’d also love to learn about what types of struggles teams you’re collabing with are facing over and over again.
• Can you share any dragonslayer metrics with us that you’re proudest of? And yes I read the intro. All of that was super impressive.
Noah
What advice can you share for folks who are tryingto get work in this market?
1 reply
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:54 AM
Put stuff on the internet! I have so many side projects, weird websites I’ve built and stuff I’ve done for friends that I am totally not embarrassed to talk about. The old stuff is actually super fun to look back at.
When I interview someone, I want to see that they are curious about the internet.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:12 AM
I have 2 Catahoulas which are wild pig hunting dogs from Louisiana. Some historical documents put them as the first domesticated breed in the US where spanish mountain curs bred with native american hunting dogs and made the Hog Dog as we know it today. They are not in the AKC either.
2 replies
Noah
I love catahoulas. Do yours howl?
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:55 AM
YES the little female coos almost like a bird its wild
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:18 AM
Innovation:
1. Innovation is taking something that exists and simply making it better. So it doesn’t need to be disruptive to be innovative. Customers don’t even really want to know that you’re innovating.. They just want to know that your product is getting better and easier for them to use.
2. So it doesn’t need to be a specific agenda item to know that you’re innovating. As long as you’re asking the question, “how can we make this better for our users” you are likely innovating.
3. It might be as simple as asking, “how can we automate this”
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:22 AM
Struggles:
1. Data is difficult to tease out and attribute properly to organic. It leaves us looking at overall trends and anecdotal stories, and typically those don’t tell the entire SEO story that well.
2. Content teams NEED to build in uniqueness to their workflow. As most content teams shift to using AI to get stuff done faster, the teams that will win are those that go above and beyond the AI slop to actually win the word and add something useful that the reader has not seen before.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:26 AM
Content teams:
3. Sometimes when I want to tell the story better, I isolate editorial audits. I think content teams need to weave in the ability to work on many pages at once with a small thing.
4. Example: If you have a batch of pages with long intros, cut them down by 80% across 30-50 pages. Do nothing else on those and track the results. Can you isolate an editorial audit’s results to show the content team?
5. These results then become the basis for a master class: “We have data showing that SHORT intros that MEET intent perform higher than long intros. Join our master class on how to write one well.”
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:30 AM
Ask Me Anything with @adrienne.kmetz begins now! (officially Noah)
Adrienne Kmetz was the founding Head of Publishing for Finder US, where she built the publishing team to 70+ people and hit a whole bunch of big KPIs and OKRs and various other acronyms. Since she went independent (as owner of AKConsulting LLC.), credit cards and car insurance no longer haunt her dreams; and she loves bopping around and helping teams level up and innovate. She lives in Colorado with her partner and 3 dogs.
You can ask her anything about:
Anything to do with improving the relationship between writers and editors and SEOs: Training, processes, feedback, conflict resolution, collaboration, efficiency. Have hired 150+ writers and editors in the past 10 years. At least 500 interviews and 1000 live trainings.
Outsourcing: Have hired and built teams of 20+ in Mexico, South America and the Philippines. Organized a conference in CDMX for our international publishing teams.
Incubation: How seeding ideas saves tons of time, energy, and money, and can get you closer to a viable new channel faster.
Remote management: built and managed a team of 70+ from rural North county San Diego.
Ask (anything) away!
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:31 AM
Content teams all struggle with SEO education. If your leadership has SEO experience, you are lightyears ahead of leadership where you are educating from scratch. Being able to align on data is great, but most companies never get to this point. As Dana says, most data is wrong, and we have to more or less accept what we have to work with in the near term.
Dana’s advice from last week was amazing - if you didn’t catch the video follow up, you can watch it here:
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:33 AM
I also work with content teams that can be more confident. If your team is just taking instruction, you likely have room to empower your editors and content team to own the SEO metrics too, push back, refine ideas, etc.. If editorial starts to see how their activities impact the business, they’re more likely to get excited about learning the *how and why,* enabling them to make their own decisions in the future based on knowing how their work, works.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:34 AM
Adrienne, thanks for joinin today!! I'm so exited to learn from you!! I'm really excited to hear about how you manage such large content projects... Would you call those programmatic at all? Have you done any programmatic? If so, what's it take to make that work at scale?
3 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:45 AM
The programmatic I’ve done:
Even doing “send money to COUNTRY” for money transfers, we wrote all 200 countries manually. Typically everything would get written manually unless we had an API.
So we got access to one for investing products.
Made a page for “buy tesla stock”.
Used the API for descriptions, data, etc.
Then used Twig to create mathematical fields and if/then statements.
IE. If the stock went up overnight, the returns were positive and vice versa.
Now we’ve accomplished many things with an API:
1. Uniqueness
2. Freshness
3. Comprehensiveness
That hits the minimum bar of quality for programmatic in my opinion.
Buy tesla stock held #1 for weeks til the competitors sniffed it out
We rolled out all 6000 NYSE and NASDAQ listings at a pace of about 50-100 per day managed by 1 person in Brazil
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:47 AM
❤️ This is awesome! I'ma gonna have to talk to you about this!
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:59 AM
The good old days LOL
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:37 AM
One thing I DONT see lately that NEEDS to happen:
SEOs aren’t great at writing. Google doesn’t understand what the words on the page actually mean.
So the basis of SEO is editorial. Google is measuring the user behavior to determine if people like the page and it answers the question. Diving deeper into editorial nuance - like avoiding “crutch” phrases that mentally turn off readers - is an excellent use of the entire content teams time including the SEOs.
3 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:40 AM
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:41 AM
Smart Brevity transforms dense paragraphs into concise, reader-friendly sections. By using headings, bullet points, and visuals, you make your content scannable and engaging for visual learners.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:42 AM
Adrienne's Audio Answer:
0undefined So to illustrate this point, someone was actually asking yesterday about how people use headers.
0undefined Do you write a question like what's a good credit score, or do you write it as a label, like Good credit scores.
0undefined I don't really know what how you would label that one, but anyway.
0undefined There's actually a third option because like Google doesn't know that one's a question, one's a label.
0undefined It can see the question mark and it knows that how many other sites with the same topic include that exact same header, so it can compare your words to other pages' words, but it doesn't know how the user is actually reacting to those words.
0undefined So there's actually a third option.
0undefined Don't do a question, don't do a label.
0undefined Do smart brevity, where you're actually giving the answer in the header.
0undefined I have a theory that this will get you more P zeros and more AI overviews that it's more about.
0undefined The semantic relationship and the response of the reader, rather than exact match.
1undefined I do believe that Google in general does not like exact match, and it works more semantically.
1undefined And so I, you know, avoid exact match and anchor text, especially with backlinks, but I'm also looking at editorial nuance like Am I actually teaching the reader something right in the header so that if they read the article, they're not just reading a bunch of labels or a bunch of questions.
1undefined They're actually like getting information from it.
1undefined So I'll share my article on that, but that's just an example of how editorial nuance and like diving deeper into how words actually work is for the reader.
1undefined And those reader metrics is what gets you the improvement, not like aligning to The top results or going opposite the top results.
1undefined , you know, I have a theory that's like you either fall in line or you go the opposite way.
2undefined And I think this is actually kind of like a third thing where you're speaking directly to the reader, telling them the most important thing rather than telling them that you're about to tell them the most important thing.
Noah
sooooo how exactly do you manage 70 person teams? Tell me about your Google Sheets.
13 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:47 AM
Okay the biggest companies in the world are run on Google Sheets and I absolutely LOVE it.
For one thing, you must have documentation, storage, and tasks all organized.
Documentation = HOW we do things. Needs a filing system. Confluence or Notion.
Storage = Google Drive. the SUBSTANCE - spreadsheets, audits, drafts, briefs
Tasks = Every action has a ticket. Jira, Monday, Asana.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:50 AM
So, have you ever used Google Sheets to manage tasks? Keep it all in the ecosystem? Same Q for documentation? With Google Doc's newer feature of tabs, seems like an easy win to keep it all in the one system (I know it's not as flexible as Notion, etc).
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:50 AM
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:51 AM
Adrienne's Audio Answer:
0undefined I also operate on principles, and principles allow us to kind of state a rule that can be interpreted.
0undefined So kind of like the law, it's not going to define exactly how you should do something because that part's open to interpretation.
0undefined But The principles kind of state how you should behave.
0undefined And an example is you can only push or pull information.
0undefined Those are the only two ways you can get it.
0undefined Either someone or something pushes it to you, like you get an email, and then you get a notification and you open it, or you pull it from somewhere, where like you're going to someone and making a phone call and you're asking them for the information.
0undefined So, I always say that like you need to push information upwards to your leadership so that I never have to come to you and ask, hey, what are you up to?
0undefined And if I have to ask that, then you know, something is really wrong.
1undefined So it's my responsibility as a leader to create access to the data that I want.
1undefined So if I'm feel like I'm lacking transparency, then I need a report that's updated in real time.
1undefined I need a bookmark to the Asana board or whatever, so that I understand how to do all those things and access all the things on my own.
1undefined Then I can go and ask for specific things if I don't have them.
1undefined If I'm doing that, then my employees only have to bring me super important things.
1undefined And I'm not asking them about BAU or just their daily work because everybody can access the daily work and see it.
1undefined Whether or not we have a little stand up or not is fine.
1undefined I'm just more want to set aside time for blockers and opportunities rather than talking about the process itself.
1undefined So if you can kind of get out of process and have the process be documented.
1undefined And really straightforward, then you focus a lot less on that and what's inside the process.
2undefined So, you know, are these topics good?
2undefined Are they meeting intent?
2undefined Are they unique?
2undefined What can we add to them to make them better?
2undefined , so, You know, when you're not in the weeds of trying just trying to get stuff done, you're more able to pick your head up and see how whatever you're working on fits into the larger picture of things.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:51 AM
I used to manage Google Sheets for tasks but that is all done in Jira now.
So moving the ticket and the owner, solves for “reassigning the owner in the google sheet”. Remove all columns that have to do with process = IE. Owners, status, etc. and leave those up to the Asana or Jira board.
The Google sheet then just becomes a list to work off rather than your active tracker.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:53 AM
I just find that my teams will spend so much time in Monday, etc leaving notes, etc that sometimes they just default to something simple, like even using notepad. What do you find the main benefit of using a system like Jira to be?
Noah
Man That Audio answer is pretty cool. It add so much more texture to the answer. What does everyone else think of that?
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:54 AM
I'm LOVING it! It gives a lot more depth and feel to it.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:51 AM
Leave specific piece feedback in the google doc instead of the monday ticket. So the editor will edit the piece, leave comments on systemic feedback (’try to keep intros below 2 sentences”) Then the writer reads those comments to acknowledge the feedback, they can resolve the comment or the publishing coordinator will when they publish.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:51 AM
So the monday ticket is like.. “hey we are going to try to get this out today instead of tuesday”
And does not contain anything like… “This intro is too long”
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:52 AM
Process notes = monday
Editorial notes = google doc itself
Once your writers absorb the feedback and it takes under 10 minutes to edit, ask them to start writing directly in the CMS. Skip google docs and go live asap. This saves another 30 minutes per piece or so
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 1:58 PM
If documentation can be put into Google Tabs and achieve the same shareability / file system as notion/confluence, then yes I fully support using the same platform when you can. Thats why I like Jira/Confluence best as they are the same software.
Noah
I’m super interested to hear about your biggest fail!
16 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:53 AM
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:54 AM
10 out of 10 of the best leaders follow the window-mirror principle. What is it and why is it so important for psychological safety in your team?
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:56 AM
Adrienne's Audio Answer:
0undefined So my biggest fail actually wrote about.
0undefined I read about this concept called the window mirror principle, and it's pretty easy to think about when you are.
0undefined , leader, and things are going well, you look out the window at your team, and this is often like, you know, you can think about it like a construction.
0undefined A construction site where like you're looking at your team building this house and you're like, wow, that's amazing.
0undefined Look at my team go.
0undefined OK.
0undefined The mirror principle is that when you, things are fucked up or going poorly, you look always in the mirror at yourself first, even if it's someone else's fault.
0undefined If someone messed something up or press the wrong button, it's still your fault because you're the boss.
0undefined You trained them, your job is QA.
0undefined It's your job to refresh their training or whatever.
0undefined Now, if it's something that they really should know, because you've told them 10 times, then you have a different learning and skill issue and discipline issue.
1undefined , but if, you know, it's a smart person that should know what they're doing, then messing things up is typically always falls back on the leader.
1undefined So I just get used to this thing where, like, I'm always celebrating others for our wins, and I'm always taking responsibility as a leader for the fails.
1undefined And,, I have an article about this that I'm gonna put into the chat because I made a $20,000 mistake.
1undefined I, and somebody else did it, but it's my fault because I wasn't managing them well enough or I wasn't watching them well enough, or whatever it is that I should have been doing to, you know, Catch it, catch the thing, so I'll drop the article in here and you can see how I made a $20,000 mistake.
Noah
20k hurts. I’ve heard tons of stories that start like, “did I ever tell you about my 50K BigQuery query?”
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 9:58 AM
LOLLL
Yes. I managed someone once who left my team and went to another company. I heard through the grapevine that she didn’t set a maximum on her paid media campaign and went through $78000 in 48 hours.
Noah
Tell me I’m fired without telling me I’m fired.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:04 AM
“Your access badge now opens the exit only—congratulations on your new adventures!”
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:04 AM
“We would love to stay in touch, just not in this office.”
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:04 AM
“It turns out our staffing budget has a strict ‘you not included’ policy.”
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:05 AM
“We value your contributions so much, we’re gifting them to the industry at large.”
Noah
spitting out drink.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:05 AM
“It seems we’ve run out of tasks you’re allowed to perform here.”
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:06 AM
“Effective immediately, you have unlimited paid time off. It’s just…not from us.”
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:06 AM
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:13 AM
She stayed and they said CONGRATS you have used your whole budget, time to start to learn growth hacking or freemarketing or whatever you do when you run out of budget
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 11:44 AM
10 out of 10 of the best leaders follow the window-mirror principle. What is it and why is it so important for psychological safety in your team?
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 9:48 AM
What tips do you have for professionals struggling to secure roles they feel overqualified for?
2 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:12 AM
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:16 AM
Adrienne's Audio Answer:
0undefined So this is one that Ryan and I had a chance to talk about in person because,, a couple of weeks ago, I was struggling with this very thing.
0undefined I think a little bit of it is timing, you know, trying to get through the holidays where people who are hiring are trying to go on the holiday and you're trying to get a job.
0undefined You know, it's, some of it is just bad timing and being able to say like, hey, I'm gonna weather a couple weeks, and that's OK.
0undefined And there might be a flurry of activity in one week and the next week, there, it might be a little bit quieter, and that's OK.
0undefined I mentioned earlier how having a leadership that understands SEO is really, really important for being able to spend more time doing your job and less time educating people from scratch.
0undefined I think the toughest situation to be in is one where the leadership has no SEO experience, but they know they need to hire that person.
0undefined Because they want more traffic.
0undefined You're gonna spend a lot of time explaining why things are more complicated than they are.
0undefined No, you can't just stick it into the chat GBT.
0undefined You could for some things but not for everything, especially if you want to win, you have to be better than AI.
1undefined So there's a lot of like re-education and education from scratch.
1undefined If you can get into one of these places where the leadership knows a little bit about SEO, then you're gonna have a lot easier time making the business case.
1undefined In either scenario, you are gonna need to learn how to make that business case and there's a lot of courses out there for like, you know, SEO MBAs and all that kind of stuff where It's about learning how to communicate with leadership in a way where you translate all those technical things into Something that they can understand like ROI.
1undefined There's an investment, it takes a certain amount of time and what are we going to get out of it.
1undefined That's, that's really what they care about.
1undefined So if you could focus on those things in the interview while also hinting at your depth, then I think that's a good place to be.
1undefined And just know that like some of these organizations where the leadership isn't up on SEO, like, it's OK if you don't get those jobs.
1undefined They don't know how to evaluate you, and it's hard not to take it personally.
2undefined But, you know, being a little bit farther away from some of the hardest rejections I've gotten where I'm like, Oh my God, I'm so perfect for this job.
2undefined Why didn't I get it?
2undefined you have to believe a little bit in the universe protecting you, or, you know, maybe not everything happens for a reason.
2undefined Life really is just chaos.
2undefined We're all just spinning around on a big burning ball of gas,, or whatever Pumba says in the in in Lion King,.
2undefined But it's really, really tough not to feel like, oh my God, do I like an impostor?
2undefined Do I even know what I'm doing?
2undefined You're likely more confident and qualified than you think, precisely because there's no like official certificate.
2undefined There's no like MBA for SEOs.
2undefined It's kind of like everybody at the top of an opinion is right because their opinion likely reflects their personal experience.
2undefined So the thing that I've had the most Success with in interviews, if I'm overqualified, is, first of all, explaining that, saying like, hey, I've done XYZ above this, which means I can, I know that I can do this.
3undefined And being honest about where you fall short.
3undefined So I'm not a technical SEO.
3undefined I don't code and I'm not gonna learn it.
3undefined So, just being honest about like, hey, that's a gap in my skill, but I have these 3 other skills that someone like that wouldn't have.
3undefined That only I can do.
3undefined Only I can strategize and see the future and do organizational development and efficiency and operations in a way where,, you know, that's the key.
3undefined I can always hire someone to code.
3undefined So just being honest about like where you have every single skill and where you don't,.
3undefined And just be confident because you likely know a lot more than you think that you do.
Noah
How are you handling upskilling in the current environment?
3 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:03 AM
Pick your strengths and double down on them.
I realized that everyone was telling me I don’t know technical… When I know plenty to be dangerous. I know when there’s a staging site ranking, I know reverse proxy enough to know it sucks, I can build a sitemap, handle disavow, and build hreflang.
No i dont code python or JS and dont want to.
But my true strength is editorial. So instead of upskilling in technical, I’m doubling down on how poorly done editorial is between the top agencies right now, and highlighting that in my writing and personal branding efforts.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:04 AM
I think we are all much suckier at writing than we think, and I think writing is much more important for performance than we think.
Noah
testify
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:00 AM
My biggest dragonslayer metric is for sure Finder.
The CFO told me the Series A investment they secured was based mostly on the potential and success of the US business, which I was running. Felt amazing. Started at $150M valuation and when I left, was at $495M including the US business.
2 replies
Noah
so fire
Aimee Jurenka
Aimee Jurenka Feb 27, 2025, 10:23 AM
damn!
Stephanie Briggs
Stephanie Briggs Feb 27, 2025, 10:05 AM
Hey Adrienne, what is your ideal content creation process with content teams. What would be your dream team (an expert content writer, an editor, etc) and process?
10 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:16 AM
1. Editor - editors can usually write and writers usually cannot edit. SEOs typically can’t do either well. If I have a good publisher (lead) I can get away with a strong writer. If I don’t have a strong writer, I want a strong editor.
2. Writer or content creator - hopefully staff, OK if freelance.
3. Publishing coordinator - this is typically international. Someone to load + format the post, curate it.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:22 AM
I always have a basic publishing process written out. because every single click of a button, message, email, goes into our process.
@upyourseogame asked a follow up on this earlier and I’ll answer it here: Every single message, click, ticket, is part of the daily efficiency.
Think about how many times you turn a light switch off and on when you leave the room. What iff… it was motion sensored with a 1 minute timer to go off. What’s the equivalent in content?
We tend to say things like “then we hand it over to Sally and she publishes the piece”
OK but… what does that *actually* mean? Is the handover a slack message, ticket transfer, AND marking a google sheet? thats 3x redundancy.
So I will make a full list of every single LITERAL step:
1. ROLE (not name) hands over the ticket to ROLE by DOING X (sliding the ticket to the next column and changing owner status).
That usually covers these:
1. topic ideation (KW research done in a batch, combined with katamari - so we have a full list of URLs that are from Keywords and top competitors blended, then prioritized based on whatever)
2. Writing
3. Editing
4. Formatting and Design
5. Publishing + Curation
6. Immediately put back on an improvement list for a V2. Never stop improvingggg
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:24 AM
So, the whole research process, I'm assuming that's left up to the writer, correct? What if they're writing outside their expertise? Or do you always make sure your writers are SMEs as well?
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:24 AM
Then I identify redundancies, eliminate those where I can, makes sure the process rarely if ever goes backwards (nothing goes back to someone who’s touched it before unless something is wrong)
Then champion consistency, and the benefit here is:
You can use ticket data to improve your system. So “topics under this type always take 2x longer to finish” = now we have observational insights we can use that will *hpefully* encourage employees to do it consistently
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:26 AM
Great question. I tend to want 2 humans in the loop. If the lead/seo/publisher writes the brief, the writer writes the piece.
They are both responsible for the principles:
making sure it meets intent
and the minimum quality bar,
and that its related to our business
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:26 AM
You have any SOPs you are comfortable sharing with us on this?
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:27 AM
If the writer briefs and writes, an editor or lead does a 1st pass.
That way it’s always the person’s fault. If the writer thought the sections needed to be moved around, they’re empowered to do that.
If the editor thought the intro was too long, they’re empowered to shorten it. If we all know the principles we can all make good decisions
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:28 AM
And also it means anyone can brief, write, and edit.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:29 AM
Have redundancy in skills but not tasks ????
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 12:28 PM
You may have noticed theres no SEO in my ideal team - the editor should be able to learn “assigning editor” responsibilities and to me those include KW research.
Editors should know on-page really really well. Then you have an SEO, a writer, an editor, ad copy, marketing copy, technical writing, documentation…. All in one editor. Then hire an strategist / ops person to lead it all, and hire technical via agency when you need to.
I used to say to my best editor + international publishing coordinator together: The whole building could burn down and just you two left, and this company would run
Noah
how do you define growth marketing?
3 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:44 AM
Growth is interesting because I just see it as marketing. But product wants a piece of that performance lol.
If you really truly want to define it from a PMM standpoint, I think it’s about growth within the system of just a few key metrics: Top line revenue and LTV.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:45 AM
So if someone is saying “we need marketing” I think they mean they want paid ppc, plus PR (brand) - more exposure
If someone is saying “we need growth” I think they are saying they need marginal efficiency - more profit.. IE. They want to grow revenue per customer while also reduce the cost per unit.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:46 AM
So marketing might involve testing free trials, but growth is going to be productizing those free trials and using it as a lever if that makes sense
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:20 AM
Adrienne, you mentioned to me something I hadn't really realized/seen and that's an increasing demand for technical skills like Python for SEO roles. To me it feels a bit like hiring managers wanting it all and not super realistic, but what’s your take on it?
5 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:30 AM
Yeah the full stack SEO thing is a myth.
Especially because these are two different personality types. Coders tend not to be people managers and vice versa. A department head should be a people leader. Hard skills like coding tend to put you on a skill IC track rather than a manager track.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:31 AM
My take is kinda what I said in the audio previously: That people who want that, don’t understand SEO enough to know that it doesn’t exist.
Thats why Im honest. I dont code, but thats because I led a 70 person publishing team to a $495M valuation. I would hope that a good CEO sees the benefit to that. I can hire the coder we need.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:32 AM
So you’re either dodging a bullet if you dont get the job, or youre in a situation where you get to more or less help define that, and that is ideal for sure (be early, be in charge)
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:36 AM
How often have you seen that requirement in your looking at SEO jobs? Does it tend to be more of a higher role requirement? Or are you seeing it across the board?
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:55 AM
I see it mostly for Head of SEO jobs. So I started looking at more SEO Consultant jobs and Head of Content. Then Head of Content I get asked, “so i guess you dont know seo” LOLLLL
Aimee Jurenka
Aimee Jurenka Feb 27, 2025, 10:24 AM
@adrienne.kmetz Are you utilizing AI Tools? If yes, how?
3 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:33 AM
I find the most helpful is stuff that requires some historical research - like “what is the history of this company”
And also getting an outline started.
If I use AI I end up rewriting 90% of it, the benefit to me isnt the words on the page but that my brain can take and run with an outline faster than nothing
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:33 AM
I like Perplexity the best just because its real time and the writing is just as bad as the rest. Claude, even with a zillion prompts, is bad.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 11:57 AM
If I had access to a resource to help with that code I cant do (lol)
I would try to build matrices in sheets:
Topics across the top, and every row is a section in the brief. The first column is your prompt, the second column is your best example. Feed those into the LLM.
Each cell gets a call to answer the prompt in the cell - building an entire spreadsheet of pages in one sitting. Then edit according to a few rules, and you might be able to go AI to sheets to wordpress pretty fast
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:27 AM
VERY curious about how you approach content strategy/ideation for a new client/company you're at. What do you do to make sure you're gonna go in a winning direction?
2 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:36 AM
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:37 AM
Adrienne's Audio Answer:
0undefined Yeah, this one is.
0undefined Tough because typically if I land somewhere, I will do like a full site audit and just see how many URLs are there, what are the best batches of content, what's performing the best?
0undefined What's kind of like an obvious gap that we're missing?
0undefined One gap I see a lot, especially in B2B, is everyone's afraid to write about their competitors because they don't want to.
0undefined Ruffle feathers or create enemies or tip off a legal team, and that is totally fair.
0undefined But if you do go in that direction, you can steal a lot of brand traffic from your competitors, and it also helps your entity grow because Google now sits you see sees you sitting in a context of all of your competitors, rather than just trying to hope that it knows who you are or what your company does, and where to rank you.
0undefined It's gonna be a lot easier to rank above your main competitor if you have 10 pages on why you're better than them.
1undefined So that's one of the places that I usually see the biggest gap.
1undefined It's like, I just joined an agency right now with the client that I'm working with, I see a lot of missing brand pages that they could really double down on.
1undefined Will that happen?
1undefined Maybe not, because you might not be able to get the legal team over the line and you might have a separate set of pages that are kind of similar but a little bit different and then they don't want to modify them.
1undefined So you might be stuck.
1undefined , so it's a little bit about finding out what their priorities are and then just what you know, there are the biggest gaps and the biggest risks and biggest opportunities.
1undefined And then kind of combining those things together so you can get a good balance because you're going to be playing whack a mole if you just go after one thing at a time.
1undefined But if you kind of introduce these principles like no one's asking, we then create a scenario where You know, you can kind of say, OK, as a company we're we're now OK to write about other brands, and here's how we do that, and here's how we approach writing about our competitors.
2undefined And if you have principles for that, you're a lot more likely to get some tougher content pieces through.
2undefined And live on the site.
2undefined Because now all of a sudden everybody sees the benefit to doing that.
2undefined So it's partly like take picking up the football that they already are running with and trying to carry that.
2undefined While also like, you know, telling new people to get open and trying to identify some new plays that you can make.
2undefined Where you get some early wins, as you build that trust, you'll be able to do bigger and bigger things.
Noah
you seem to dig “principles”. how did you get into them? I wonder if that’s closely tied to being a systmes thinker?
7 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:38 AM
Principles are huge because they give your team the tools to make decisions. If they understand the core beliefs and tenets of the company, they can now operate within a window of innovation. They can be creative and take something all the way to the line, while also learning how not to go over it.
Systems thinkers are similar in that there are mental models for making decisions that can be summed up as a principle.
This can help people move sooo much faster because suddenly they understand how to make their own rules that jive, instead of waiting for instruction.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:39 AM
Its almost like Principles are the rules we use for each system of thinking.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:41 AM
I love this! So do you have a list of principles you put in front of every team you work with? What does that look like in practice / teaching/ training your team?
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:41 AM
Bezos went through a NARRATIVE phase and so if youve heard any of your leadership get obsessed with narratives, it’s similar in the sense that the narrative shows where we are, where we want to go, and why.
We pick up mental models and systems from other companies, people, and mentors. Its up to us to apply them to our company in a way that works.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:43 AM
Some are loosely shared, some are written and memorialized. A few principles to publishing:
1. Uptime (If the site is broken we fix it)
2. We write helpful, true, useful information that is relevant to our business.
3. Our content hits a minimum quality bar for intent, comprehensiveness, freshness, and uniqueness.
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 12:04 PM
If you want to learn more about mental models, Here are the media I recommend:
1. Daniel Kahneman books - Thinking Fast and Slow
2. Farnam Street newsletter comes out sundays and is all mental models and systems thinkers:
Noah
I am so on the same page.
Ryan Mendenhall
Ryan Mendenhall Feb 27, 2025, 10:34 AM
Well folks! We're at time. Maybe if you promise to give Adrienne a link to some future site she's working on, she'll stay and finish answering the questions we hurled at her?!
@adrienne.kmetz thank you so much for your time! You have such a wealth of knowledge we all can/did learn from. Feel free to let us know about anything you're interested in promoting and for anyone that missed it, I'm sure Adrienne wouldn't mind you connecting with her directly and getting to know her a little better.
She really is so awesome!
2 replies
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 10:54 AM
Thank you SO much for having me!
Adrienne Kmetz
Adrienne Kmetz Feb 27, 2025, 12:01 PM
Also I’ll do anything for a backlink basically so
And yes, to answer that not-asked question, backlinks are still as important as they always have been !!! Go get em folks



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